Refund & cancellation policy

Last updated 28 September 2026

This policy covers payments made to StoresKaro for plans and add-ons. Payments your customers make to your store go to your own payment account, and your own policy applies to them.

Cancel any time

You can cancel your plan whenever you like from Billing in your dashboard. Cancelling stops the next renewal. You keep everything your plan includes until the end of the period you have already paid for.

No refunds for time already paid

Payments for a plan period are not refunded, in full or in part, including when you cancel partway through a period or do not use the service.

The same applies to add-ons: WhatsApp messaging and message credits, Instagram and Facebook management, ad monetization, and your own Android app. Each runs until the end of what you bought, and unused time or credits are not refunded.

Charged twice or charged the wrong amount

If you were charged twice for the same thing, or charged an amount that does not match what you bought, tell us within 7 days of the charge at the support contact shown on your payment receipt. Include the payment ID from your receipt. Once we have checked it against the payment record, we refund the extra amount to the original payment method and issue a GST credit note for it. Your bank may take several working days to show the refund.

When a plan ends without renewal

Your website stays online for 7 days after your plan ends, so customers can still reach you while you renew.

After that, we keep your store's pages, products, customers and orders for another 90 days. We warn you twice by email before that time runs out. Renew at any point before then and everything comes back as it was. After it, your store may be closed and its data deleted.

Questions

Write to us at the support contact shown on your payment receipt.